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Warranty


This warranty does not cover leaking, odor issues, fading, staining, repelling, pilling, or other normal wear and tear and is applicable only to the original purchaser of the products.

Proof of purchase through an active authorized retailer is required.

Modifications to diapers, such as changing of snaps or adding any sort of embellishment, voids your diapers’ warranty.

You are solely responsible for understanding how to care for the items you purchase. We are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading, or normal wear and tear of the product materials.

This warranty is void when washing instructions have not been followed: i.e. if bleach, fabric softeners, vinegar, oxy-clean, or any other caustic substances or laundry additives have been used or if the diapers have been subject to water or drying temperatures above 120F.

While Lalabye Baby diapers are made to last, please remember that reusable diapers are a garment and like any garment are worn down with every use, every wash cycle, and every dryer cycle. Like any garment, they will eventually wear out with continual use, but it is possible to extend their use by following some simple tips:

· Never soak your diaper covers (or if you do only soak them in water), never use vinegar or bleach, and don’t use the sanitize cycle if you have one. These things can severely degrade every part of your diaper, from the elastic to the fabric itself.

· Line dry your diaper covers on a clothes line or drying rack. If you do use the dryer, never turn it up past medium heat. High heat in the dryer is the main reason for degraded elastic and wear on TPU. For best results, take the shells out halfway through the dryer cycle and let them air dry the rest of the way. Because they contain no absorbent material, air drying won’t take long, and it will prevent a lot of wear and tear.

· If line drying your diapers outside, arrange them with the inside facing the sun to whiten the suedecloth and prevent TPU fading. The sun is the best option for making your diapers white again! We also recommend hanging the diapers horizontally rather than vertically to maintain optimal elasticity.

Though this warranty does not cover leaking, we at Lalabye Baby are ready to help you to be successful with your diapers. If you are having problems with leaking, please contact us at info@lalabyebaby.com. We have many helpful tips and can usually pinpoint one or two simple things you can do to eliminate leaking.

Items returned to us under warranty will be repaired or replaced at our discretion. Shipping to Lalabye Baby is the customer’s responsibility. Lalabye Baby covers the cost of shipping back to the customer only. Please contact us at info@lalabyebaby.com to obtain an RMA form, or fill it out HERE. Form must be filled out and sent back with your warranty items. Your name, return address, and a description of the problem must be clearly written and legible on this form. Remember, if we cannot read your address, we cannot send it back to you. All RMAs must be accompanied by an RMA form and copy of original receipt from purchase. Lalabye Baby will not accept items that arrive in an unhygienic state, so please take care to make sure your items are clean before sending. Once we receive your item, please allow up to 1 week to process your RMA and get your repaired or replaced item back to you. Please make sure you have included your phone number and/or email information so we can contact you if we have questions about your return.

Warranty period is 90 days from date of purchase.

Returns

Lalabye Baby accepts all returns purchased from www.lalabyebaby.com and that have been unused and unwashed within a period of 30 days from the date of purchase. Only items purchased directly from Lalabye Baby will be accepted for return and only when accompanied by an original receipt. Refund will be in the amount of original purchase MINUS shipping. Refunds do not include promotions, coupons, or other discounts used for purchase; refunds will equal the amount actually paid. Shipping of returned items to Lalabye Baby is solely the responsibility of the customer and will not be reimbursed. Items that have been washed or used will not be accepted for return.

If your diapers are no longer covered under warranty or used, they can no longer be returned to Lalabye Baby. However, Lalabye Baby diapers have a great resale value, and there are many people looking for gently used diapers. You can try reselling them on Craigslist or other online forums such as our own Facebook Buy Sell Trade page.