Shipping + Returns


Oversold Items

In the event that the item you purchased was oversold, we will refund you for that item and ship the rest of your order.

Returns & Exchanges

Details here.

Return Criteria:

  • In original condition (unwashed/unworn)
  • With original packaging
  • Purchased within last 45 days
  • International orders are not eligible for returns/exchanges

Steps to return/exchange:

  1. One
  2. Two 
  3. Three

Manufacturing Defects 


International Shipping

The customer is responsible for any additional fees that may apply to your package once it arrives in your country (taxes, tariffs, customs, duties, etc.). These fees are set by and paid to your country, and are not paid to Lou Lou.

Countries we ship to: USA, Canada, and ...?